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Notes on running a handling operation.
What we are learning about turnarounds, compliance and building software for people who are not sitting at a desk.
Latest articles
The real cost of running a turnaround over email
A handling request touches a dozen inboxes before the aircraft is on block. Here is where the time and the money actually go.
Read articleWhat an audit actually asks for — and why most systems cannot answer
Auditors do not want a report. They want to know who did what, when, and what evidence supports it.
Read articleWhy generic scheduling software fails at ground handling
A turnaround is not a calendar entry. The mismatch shows up the moment the schedule changes.
Read articleDesigning software for people who are not at a desk
Ramp conditions are the design constraint: gloves, glare, noise, time pressure and patchy connectivity.
Read articleRunning multiple stations without losing control of any of them
Every station has its own airport, timezone, staff and habits. Standardising badly is as damaging as not standardising at all.
Read articleAutomate the follow-up, not the judgement
The highest-value automation in an operation is rarely the clever part. It is the chasing.
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