The real cost of running a turnaround over email
A handling request touches a dozen inboxes before the aircraft is on block. Here is where the time and the money actually go.
The request is never in one place
A typical turnaround begins as an email, gets amended on the phone, confirmed in a second thread, and settled from a spreadsheet weeks later. No single record holds the whole picture, so every party keeps a partial copy and reconciles by hand.
Reconciliation is the hidden line item
The cost is rarely a dramatic failure. It is the hours spent at month end matching what was requested against what was delivered, and the invoices that get written off because nobody can evidence the service.
What changes with a shared record
When the request, the services, the assignment and the sign-off live on one record that all parties can see, reconciliation stops being a task. The evidence is produced as the work happens.